Our medical staff and employees are dedicated to excellence in patient care and to continuous improvement to achieve it. Bronson benchmarks its performance against national quality and safety standards and we are proud to report that overall our outcomes are better than the national average and our costs are lower. That's of value to people in southwest Michigan and one of the reasons more and more patients are choosing Bronson.

We encourage you to compare Bronson Methodist Hospital's performance against others in the healthcare industry by visiting these national websites:

• Center for Medicare and Medicaid Services
• The Joint Commission
• HealthGrades®
• Leapfrog Group

Concerns About Patient Care and Safety
Your concerns are important to us and we want to do everything we can to provide you with quality and safe care. If you or your family have any concerns about patient care and safety in the hospital, that Bronson has not addressed, you are encouraged to contact the hospital's management. Please ask to talk to the person in charge, the manager of the department or call Patient Relations at
(269) 341-8959.

If your concerns are not resolved, you may notify The Joint Commission about such matters. The Joint Commission deals with organizational quality, safety-of-care issues and the safety of the environment in which care is provided.

Such reports should be addressed to:

Office of Quality Monitoring
The Joint Commission
One Renaissance Boulevard
Oakbrook Terrace, IL 60181
Fax: (630) 792-5636
E-mail: complaint@jointcommission.org