Bronson is committed to promoting a true partnership in the delivery of healthcare. Patients and their families have the right to make decisions about their plan of care with their provider. It is our role as healthcare providers to enhance and encourage this by promoting open communication and understanding regarding available treatment options.

Concerns About Patient Care and Safety
Your concerns are important to us. As a patient, family member, friend or healthcare professional, you are encouraged to speak directly with your doctor or provider. If you are not comfortable asking or not sure how to ask, a nurse, patient representative, social worker or chaplain can help.

Patient Relations
Patient Relations staff assists patients, families and visitors with concerns, complaints, problems or suggestions regarding the care or service provided by Bronson. The Patient Relations Team acts as a personal liaison between a patient and the hospital. As advocates for the patient, we help resolve individual problems, concerns, and unmet needs. Working with hospital staff and management, we strive to ensure the absolute best quality of care at Bronson.

Your feedback is very important to us. We welcome your comments about the care you receive at Bronson. You may call us at (269) 341-8959 or complete the online form. Patient Relations is staffed Monday through Friday, 8 a.m. to 5 p.m. Please leave a detailed message if you are calling after hours or on a weekend. A Patient Relations Specialist will return your call during business hours. If your needs are urgent, you can page us at (269) 513-3200. You can also ask your nurse, charge nurse, or the hospital operator to page us for you.

We appreciate the opportunity to address and resolve your concern in a timely manner. If you are not satisfied with the response, you may also register your concern directly with the Michigan Department of Consumer and Industry Services, Bureau of Systems, Complaint Intake, P.O. Box 30664, Lansing, MI 48909, or by calling (800) 882-6006.

Ethics Committee
The Patient Rights and Organizational Ethics Committee exists to help patients and their families make informed choices about difficult decisions that may involve ethical issues. They may be reached by calling the Bronson operator at (269) 341-7654.

If your concern is not resolved through Bronson, you may notify The Joint Commission. This organization deals with organizational quality and safety-of-care issues and the safety of the environment in which care is provided.

Bronson Statement on Patient Rights and Responsibilities