Find a hotel. Make copies. Borrow a laptop. Log-on to the Internet. These are some of the many services Bronson offers to make your stay as pleasant and comfortable as possible.

Concierge Services
Concierge Services can do a lot to help you and your family. They can buy gifts, flowers or personal items such as a brush or special toothpaste. They can also get cards, books and magazines. Gift certificates to local restaurants and stores are also available.

Concierge Services knows a lot about Kalamazoo. Ask them for maps or directions. Or, have them reserve a hotel or restaurant for your family. They can also fax, copy or mail. Use their United States Postal Service (USPS) or United Parcel Service (UPS) shipping services. Patients and families can also borrow a laptop computer to use at the hospital.

There is no charge to use Concierge Services. Tips are not accepted. The only cost to you is the same charge you would pay for products or services if you purchased them yourself. Cash or credit card is the preferred method of payment.

Call (269) 341-6543 with your request or for more information. You may also visit the Concierge Services. There are two offices. One is located on the Garden Level on the South Campus in room W-003. Hours are Monday, Thursday and Friday, from 8:30 a.m. to 5 p.m. and Tuesday and Wednesday from 7 a.m. to 5 p.m. The second office is located just off the Main Lobby in the North Pavilion near the vending room. Hours are posted on the office door.

For the Hearing Impaired
Telephones with amplified phone sets and devices for the deaf (TDD) are available for free. Call Pastoral Care at (269) 341-6340.

Closed captioning television is also available for free. Call Facilities Services at (269) 341-7930.

Interpreters
Bronson offers interpretation services to our non-English-speaking patients and families for free. Up to 160 languages can be translated. On-site interpreters can be called for Spanish and American Sign Language. Your nurse can help if you or your family member needs an interpreter.

Newspapers
The Kalamazoo Gazette, the Detroit Free Press, The New York Times, Chicago Tribune, The Wall Street Journal and USA Today are available from coin-operated machines on the first floor of the South Campus (across from the cashier).

Internet Access
Free wireless access to the Internet is available in most areas. Patients and visitors can check their e-mail, surf the Web, and stay connected while at Bronson.

Computers are available in Bronson HealthAnswers on the first floor of the Medical Office Pavilion on the South Campus. Concierge Services also has a few laptop computers for patients, families and guests to borrow. There are also Internet surf stations throughout the campus.

Gifts for Patients
Hospital volunteers will bring flowers, balloons, stuffed animals and other gifts sent to you. They are here Monday through Saturday.

If flowers arrive after you leave, they will be returned to the florist. Typically, the florist will then deliver them to your home.

Latex balloons cannot be brought to the hospital. Many patients and employees have allergies. Please ask family and friends to bring Mylar balloons.

Some patients may not be allowed to receive flowers or balloons. Their condition is too fragile. Patients in intensive care units (ICUs) may not receive flowers or live plants. This includes patients in the Cardiac Surgical Unit, Neonatal ICU, Pediatric ICU, Coronary Care Unit and Medical ICU. Patients in the Trauma Care Unit, Surgical ICU and Burn Unit cannot receive balloons, food baskets or any type of real or artificial flowers or plants.

When patients leave these intensive care units, then they can get flowers and balloons. Family and friends may want to take them home until then.

For more information, call Volunteer Services at (269) 341-8754.

Mail
Hospital volunteers deliver letters and packages to patient rooms Monday through Saturday. Letters and parcels that arrive after you leave the hospital will be sent to the address given when you were admitted.

Patient mail should be addressed as follows:

Patient's first and last name
Room number
Bronson Methodist Hospital
601 John Street Kalamazoo, MI 49007

Patient mail should include a return address. Please ask people who may send you mail to avoid using nicknames.

If you have concerns about mail delivery, call Volunteer Services at (269) 341-8754.

Payment
Bronson will submit your bills to your insurance company if you give us your insurance information. Remember that your insurance policy is a contract between you and your insurance company. Any disputes by the insurance company over charges or services are your responsibility. You are responsible to pay your hospital bill. Bronson has several payment options to help you pay.

The cashier is located on the first floor of the Medical Office Pavilion. The office is open Monday through Friday from 8 a.m. to 4:30 p.m. The cashier accepts payment from customers for hospital services. Cash, personal checks, VISA, MasterCard, and Discover are accepted. The cashier can also refer you to Bronson patient financial counselors for help paying your hospital bills.